To start using FeedbackExpress, you need to link your marketplace accounts.
If you are logging into FeedbackExpress for the first time, we have a set-up wizard that will guide you through the process.
01 Getting Started
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Go to Settings → Mailbox Settings → Channels.
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Click + Add Channel and select the channel of your choice (Amazon or eBay).
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Click Authorize FeedbackExpress to start the setup process.
02 Connecting Amazon
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Choose the Amazon country you want to link to FeedbackExpress (eg: Amazon UK, Amazon USA, Amazon Spain, Amazon France).
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This will redirect you to Amazon Seller Central and ask for your login details.
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Login and consent to allow xSellco to connect with your Amazon account.
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Click Next.
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Click Continue.
Your first Amazon account is now connected and you must repeat this process for all of your marketplace accounts.
03 Add FeedbackExpress as a sender
To ensure messages can be sent from your FeedbackExpress mailbox, you'll need to add you new FeedbackExpress address to Amazon.
- Copy the new FeedbackExpress email from above again.
- Navigate to Messaging Permissions in Amazon
- Click '+Add an email address' and add your new FeedbackExpress channel address.
- Press 'Save' to update Amazon and then return here to go on to the next step.
04 Connecting eBay
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Choose the eBay country you want to link to FeedbackExpress (eg: eBay UK, eBay USA, eBay Spain, eBay France, eBay Motors).
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This will redirect you to eBay and ask for your login details.
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Login and consent to allow FeedbackExpress to connect with your eBay account.
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Click Next.
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Follow all the instructions on-screen to get your eBay account connected with FeedbackExpress.
Your first eBay account is now connected and you must repeat this process for all of your marketplace accounts.
