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All the feedback essentials are here

Payment Failures

Sometimes it can happen that payment cannot be taken for your monthly/annual subscription and as a result, the service might get interrupted. This…

How to use Feedback to stay compliant with the new Buyer-Seller Messaging updates

This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…

Amazon Buyer Opt-Out

Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how FedbackExpress handles…

Blocking feedback requests for products, orders and customers

FedbackExpress allows you to block specific products, orders, and customers if you don't want them to receive a feedback request message. This…

Using Snippets in Amazon Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…

Using Snippets in eBay Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…

What will my Feedback request emails look like?

For peace of mind, FeedbackExpress enables you to check how your Feedback requests appear to your customers. This help file will guide you…

Feedback Overview

In FedbackExpress, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…

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