The Magento integration for FeedbackExpress allows you to request feedback for the orders you received from your Magento customers.

This help file will show you how you can easily start automating Magento feedback requests in your FeedbackExpress account.

Before you start

 
  • You'll need a Magento seller account. To find out more about this, click here.

01 How does it work?

The Magento Feedback integration allows you to set up FeedbackExpress to automatically request reviews on Magento when a customer purchases from your business. All you need to do is set up rules that determine when and under what circumstances the feedback request is sent, and you'll write the feedback message that will be sent to your customer. Then FeedbackExpress does the rest. Easy!

When your customers respond to the feedback request and write a review, the review is left on your Magento webstore.

02 How do I connect FeedbackExpress with Magento?

Connecting Magento to your FeedbackExpress account is a straightforward process. Simply follow the instructions below:
  1. Click the Feedback button in the main menu.
    Feedback button in the main menuThe Feedback Overview is opened. Click here to learn all about this page.
  2. Click Add Magento, to open the App Store page for Magento.
    The Add Magento button in eDesk Feedback
  3. The App Store page for Magento provides an Overview of how the channel works with FeedbackExpress, and an Installed Channels tab will also be shown if you already have an app for a Magento store installed. 
    Click Install App to go ahead and install a new Magento store.
  4. Click Connect Feedback to open the channel wizard.
    Connect Feedback to your Magento Store page
  5. Select the version of Magento you want to connect with FeedbackExpress, and whether you prefer to connect via the FeedbackExpress extension for Magento, or via API. 
    Select a Magento version and connection method
  6. Click Next.
    Note: If you're not sure which version your Magento store is, click here.
  7. Keep this channel wizard page open in FeedbackExpress, and open a new browser tab which you will use to login to your Magento account. We’ll return to the FeedbackExpress page shortly.
  8. To connect via the FeedbackExpress extension for Magento 1, click here and follow the steps in sections:
    03 Uploading the Extension 
    04 Configuring the Extension 

    OR

    To connect to Magento 1 via API, click here and follow the steps in sections:
    03 Adding a User in Magento
    04 Connecting with FeedbackExpress (ignore the last step "The final step is to set up mail forwarding in your email inbox settings to forward the Magento messages to FeedbackExpress." since it doesn't apply to FeedbackExpress).

    OR

    To connect via the FeedbackExpress extension for Magento 2, click here and follow the steps in sections:
    03 Installing the FeedbackExpress extension in Magento
    04 Configuring the Extension 

    OR

    To connect to Magento 2 via API, click here and follow the steps in sections:
    02 Enter credentials 
  9. And that's all you need to do! You'll get a confirmation message if the connection is successful. Well done!

03 Creating Magento Feedback rules

Now that your Magento account is connected to FeedbackExpress, you need to set up one or more Feedback rules that tell FeedbackExpress when to automatically send your Feedback requests. 
 

  1. Click Feedback in the main menu in FeedbackExpress once more.

  2. The Feedback Overview is opened again. Click here for information about this page.

    Feedback Overview page

  3. Click Rules in the sidebar to display the Rules page. Here's where you'll see your connected channels listed horizontally at the top of the screen. You should see Magento in the list. The number in brackets shows the number of feedback rules for the channel. For Magento, this will be 0 because you have yet to create a rule for this channel.
  4. Click Magento to open the Rules listing for Magento.
  5. Click Create a Feedback Rule (or the Create a Rule button at the top of the page).
  6. Follow the instructions here to create a new Feedback Rule for Magento.
    Once you have created a rule, you'll see it in the Magento tab in the Rules page.

    Click the Feedback icon in the main menu to reopen the Feedback Overview page.

    You'll see a Magento icon in the Rules Running box.

    Congratulations! FeedbackExpress will now start emailing your customers to ask for feedback on their Magento orders. That's one less job for you to do!