The Shopify integration for FeedbackExpress allows you to request feedback for the orders you received from your Shopify customers.

This help file will show you how you can easily start automating Shopify feedback requests in your FeedbackExpress account.

Before you start

  • You'll need a Shopify account. To find out more about this, click here.

01 How does it work?

The Shopify Feedback integration allows you to set up FeedbackExpress to automatically request reviews on Shopify when a customer purchases from your business. All you need to do is set up rules that determine when and under what circumstances the feedback request is sent, and you'll write the feedback message that will be sent to your customer. Then FeedbackExpress does the rest. Easy!

When your customers respond to the feedback request and write a review, the review is left on the Shopify profile of your business.

02 How do I connect FeedbackExpress with Shopify?

Connecting Shopify to your FeedbackExpress account is a straightforward process. Simply follow the instructions below:
  1. Select the Feedback button in the main menu.
    Feedback button in the main menu
  2. The Feedback Overview is opened. Click here to learn all about this page.
    Feedback Overview page
  3. Select Add a Channel, to open the App store.
  4. In the App Store page, select the Shopify tile.
    Shopify tile in the App Store
  5. The App page for Shopify provides an Overview of how the channel works with FeedbackExpress, and an Installed Channels tab will also be shown if you have already connected apps for Shopify. Select Install App to go ahead and connect Shopify to FeedbackExpress.
    Install App button
  6. Select the Shopify tile in Marketplaces in the Get Connected! page.
    Get Connected page.
  7. Select the Authorize Feedback button.
    Authorise button
  8. Login to your Shopify account and select the webstore for which you want to automate your feedback requests. Select Install App.
    Click Install App to finish connecting eDesk to Shopify
  9. If you haven't already set up an email address for FeedbackExpress to use to send Shopify feedback requests, you can do that now. This will be the From email address that your customers see.
    Select Option 1 to use an autogenerated FeedbackExpress email address. 
    Select Option 2 to use an existing email address of your own, and follow the instructions on screen.
    Shopify email
  10. That's all you need to do! You'll get a confirmation message if the connection is successful. Well done!
     

03 Shopify Feedback Rules

Now that your Shopify account is connected to FeedbackExpress, let's look at Feedback rules.
 

  1. Select Feedback in the main menu in Feedback Express once more.

  2. The Feedback Overview is opened again. 

    In the Rules Running box, you'll see a number with the Shopify icon below it. The number indicates the number of rules that have been set up for Shopify; in the example below, there is 1 rule. Unless you have already set up your own rules for Shopify, this rule will be the default rule. The default rule is created by the FeedbackExpress team, and it's activated for all newly connected channels. You can either use it unchanged, or edit it to meet your own requirements. See below for details on the default rule for Shopify. 
    Shopify rules running.

  3. Select Rules in the sidebar to display the Rules page. Here's where you'll see your connected channels listed horizontally at the top of the screen. The number in brackets shows the number of feedback rules for the channel. In the example below, Shopify has been connected to Feedback Express and currently has one rule activated. The subject of this rule is "Feedback about your recent #channel_title# order" and it is applied to all Shopify channels.

    Note: #channel_title#" is a snippet. To find out more about snippets, click here.
    Rules page

To find out how to edit your Rules or create a new Feedback Rule for Shopify, click here.