The WooCommerce integration for FeedbackExpress allows you to request feedback for the orders you received from your WooCommerce customers.

This help file will show you how you can easily start automating WooCommerce feedback requests in your FeedbackExpress account.

Before you start

 
  • You'll need a WooCommerce account. To find out more about this, click here.

01 How does it work?

The WooCommerce Feedback integration allows you to set up FeedbackExpress to automatically request reviews on WooCommerce when a customer purchases from your business. All you need to do is set up rules that determine when and under what circumstances the feedback request is sent, and you'll write the feedback message that will be sent to your customer. Then FeedbackExpress does the rest. Easy!

When your customers respond to the feedback request and write a review, the review is left on your WooCommerce webstore.

02 How do I connect FeedbackExpress with WooCommerce?

Connecting WooCommerce to your FeedbackExpress account is a straightforward process. Simply follow the instructions below:
  1. Select the Feedback button in the main menu.
    Feedback button in the main menu
  2. The Feedback Overview is opened. Click here to learn all about this page.
    Feedback overview
  3. Select Add a Channel, to open the App store.Add a channel
  4. In the App Store, select the WooCommerce tile.

    Pro-Tip: If you can't see the WooCommerce tile on this screen, click All Apps in the sidebar and you should be able to find it on this page.
    The WooCommerce tile in the App Store.
  5. The App page for WooCommerce provides an Overview of how the channel works with FeedbackExpress, and an Installed Channels tab will also be shown if you have already connected apps for WooCommerce. Select Install App to go ahead and connect WooCommerce to FeedbackExpress.
    Install App button
  6. Select the WooCommerce tile in Webstore in the Get Connected! page.
    Get Connected page.
  7. Select the Authorize Feedback button.
    Authorise WooCommerce button
  8. Enter your WooCommerce webstore URL, your Consumer key and your Consumer secret. 

    Note: If you do not have these or are unsure of where to find them, you can find them easily by following this handy guide.
    Connect your WooCommerce store
  9. Select Next. Now you will set up your email forwarding, which will allow FeedbackExpress to send feedback requests to your customers from the selected email address.

    If you select Option 1, the From email address in your feedback requests will be your autgenerated FeedbackExpress email address. This will look something like ch262511-icmofffb@xsell.co.
    If you select Option 2, the From email address in your feedback requests will be another email address that you already use, for example: joe@joesbikesinternationalltd.comSet up your WooCommerce email
  10. And that's all you need to do! You'll get a confirmation message if the connection is successful. Well done!


03 Creating WooCommerce Feedback rules

Now that your WooCommerce account is connected to FeedbackExpress, you need to set up one or more Feedback rules that tell FeedbackExpress when to automatically send your Feedback requests.

Find out how to set up your Feedback rules here.