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Feedback Rules and Messages

Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…

Using Amazon's Request a Review feature

Creating feedback rules in your FeedbackExpress account allows you to request seller feedback and product reviews from your buyers. In this…

Feedback Rules for Amazon

Sit back and let FeedbackExpress' feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…

Using Amazon's Custom Feedback Rules

Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…

Feedback Rules for eBay

Sit back and let FeedbackExpress' feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…

The 3 step guide to setting up FeedbackExpress

Start automating your customer feedback and review requests with FeedbackExpress will help you save hours of work each week, improve your ratings…

Requesting eBay reviews

The eBay integration for FeedbackExpress allows you to request feedback for the orders you received from eBay customers. This help file will…

Feedback Overview

In FedbackExpress, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…

Using the Feedback Rule Checker

The Feedback Rule Checker is a powerful tool within FeedbackExpress that will help you understand why your order matched in the Scheduled to…

Feedback Dashboard

The Feedback Dashboard gives you access to powerful insights and data helping you review your performance.  This help file will guide you…

What will my Feedback request emails look like?

For peace of mind, FeedbackExpress enables you to check how your Feedback requests appear to your customers. This help file will guide you…

Using Snippets in Amazon Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…

Using Snippets in eBay Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…

Blocking feedback requests for products, orders and customers

FedbackExpress allows you to block specific products, orders, and customers if you don't want them to receive a feedback request message. This…

How to use Feedback to stay compliant with the new Buyer-Seller Messaging updates

This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…

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