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Blocking feedback requests for products, orders and customers

FedbackExpress allows you to block specific products, orders, and customers if you don't want them to receive a feedback request message. This…

Amazon Buyer Opt-Out

Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how FedbackExpress handles…

What will my Feedback request emails look like?

For peace of mind, FeedbackExpress enables you to check how your Feedback requests appear to your customers. This help file will guide you…

Feedback Rules and Messages

Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…

The FeedbackExpress Onboarding Guide

Turn every online sale or great customer interaction into a review request! Get started with FeedbackExpress now!

Feedback Overview

In FedbackExpress, the Overview page is now the Feedback landing page. It shows current, relevant, actionable information at a glance. This…

Demo Video: FeedbackExpress

FeedbackExpress will help you improve your online brand reputation. It helps you target positive feedback and reviews with smart selective requests…

Requesting Amazon reviews

The Amazon integration for FeedbackExpress allows you to request feedback for the orders you received from Amazon customers. This help file…

Feedback Rules for Amazon

Sit back and let FeedbackExpress' feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…

Using Snippets in Amazon Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…

Using Snippets in eBay Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through eBay. This help file will…

Feedback Dashboard

The Feedback Dashboard gives you access to powerful insights and data helping you review your performance.  This help file will guide you…

Using Amazon's Custom Feedback Rules

Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…

Feedback Rules for eBay

Sit back and let FeedbackExpress' feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…

Using the Feedback Rule Checker

The Feedback Rule Checker is a powerful tool within FeedbackExpress that will help you understand why your order matched in the Scheduled to…

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