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Amazon Buyer Opt-Out

Amazon allows buyers to opt-out of receiving non-critical messages from sellers. This help file will give you all the information on how FedbackExpress handles…

How to use Feedback to stay compliant with the new Buyer-Seller Messaging updates

This help file will guide you through all the recent changes required to remain compliant with Amazon. If you're not sure about ALL the guidelines…

Feedback Rules for Amazon

Sit back and let FeedbackExpress' feature automatically gather feedback from your Amazon customers. All you have to do is set it up. We'll…

Requesting Amazon reviews

The Amazon integration for FeedbackExpress allows you to request feedback for the orders you received from Amazon customers. This help file…

Using Snippets in Amazon Feedback requests

Keep delivering a great customer experience by personalizing Feedback requests for orders you've received through Amazon. This help file…

Using Amazon's Request a Review feature

Creating feedback rules in your FeedbackExpress account allows you to request seller feedback and product reviews from your buyers. In this…

The 3 step guide to setting up FeedbackExpress

Start automating your customer feedback and review requests with FeedbackExpress will help you save hours of work each week, improve your ratings…

Feedback Rules and Messages

Creating and customizing Feedback Rules allows you to request feedback and reviews from your buyers. This help file will guide you through…

Using Amazon's Custom Feedback Rules

Ensure you're compliant with Amazon's restrictions on Buyer-Seller messaging by using one of our Custom Feedback rules. This help file describes…

Feedback Dashboard

The Feedback Dashboard gives you access to powerful insights and data helping you review your performance.  This help file will guide you…

Feedback Rules for eBay

Sit back and let FeedbackExpress' feature automatically gather feedback from your eBay customers. All you have to do is set it up. We'll show…

The Orders tab

The Orders tab will allow you to see all of the orders placed on the marketplaces and channels you have connected to FeedbackExpress as well…

Connecting your channels to FeedbackExpress

To start using FeedbackExpress, you need to link your marketplace accounts. If you are logging into FeedbackExpress for the first time, we…

What will my Feedback request emails look like?

For peace of mind, FeedbackExpress enables you to check how your Feedback requests appear to your customers. This help file will guide you…

Requesting Trustpilot reviews

The Trustpilot integration allows you to request feedback based on the orders you received from your marketplaces and webstores (Shopify, BigCommerce,…

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